SHIPPING & RETURNS

Estimated Shipping Times:

Estimated shipping times include processing time at the warehouse.
Dispatch emails for next-day delivery may be sent as late as 12:30 am on the delivery day.

Shipping Methods:

Delivery Times:

Delays:

Postal delays may occur due to holidays, road accidents, bad weather, floods, or postal strikes.
Allow at least three weeks for UK orders and six weeks for international orders before claiming an item as not received.

Exchange:

Exchange only available for units that have not yet been shipped.
Exchanges will incur extra fees dependant on the nature of exchange/amendment, including postage.
Exchanges accepted for new, unused items only. Customer-caused damage is the customer's responsibility.
No other eligible exchange available.

Return:

Contact us within 3 days of receipt with photos of any issues.
Report wrong or defective shipments within 3 business days with photo evidence.
Notify us by email or live chat within 5 days of receipt for returns. Do not return items without permission.
Original shipping charges are non-refundable. A £20 handling charge applies for orders with even with free shipping purchases in UK, and £40 for outside UK.
Items must be unused, unaltered, and in their original packaging.
All return shipping costs are the customer's responsibility.
We are not responsible for lost or damaged packages.
Customised/Coloured /ready to ship wigs hair is non-refundable and hair extensions are non-returnable due to health and safety reasons.

Refund:

Refunds are processed within 7 business days after the returned item is received and inspected. Refund are only available if item has a manufacturing default beyond repair on received item.
Buyer pays for return shipping.
Used or tampered hair is not eligible for a refund.

Votre panier