SHIPPING & RETURNS

Shipping Policy

Estimated Shipping Times:

• Estimated shipping times include processing time at the warehouse.
• Dispatch emails for next-day delivery may be sent as late as 12:30 am on the delivery day.

Shipping Methods:

• Orders are dispatched via UK Royal Mail.

Delivery Times:

• UK Mainland: 7-10 working days after dispatch.
• International Orders: 1-2 weeks, depending on local postal services.

Delays:

• Postal delays may occur due to holidays, road accidents, bad weather, floods, or postal strikes.
• Allow at least three weeks for UK orders and six weeks for international orders before claiming an item as not received.

Return & Exchange Policy

Exchange:

• Exchange only available for units that have not yet been shipped.
• Exchanges will incur extra fees dependant on the nature of exchange/amendment, including postage.
• Exchanges accepted for new, unused items only. Customer-caused damage is the customer's responsibility.
• No other eligible exchange available.

Return:

• Contact us within 3 days of receipt with photos of any issues.
• Report wrong or defective shipments within 3 business days with photo evidence.
• Notify us by email or live chat within 5 days of receipt for returns. Do not return items without permission.
• Original shipping charges are non-refundable. A £20 handling charge applies for orders with even with free shipping purchases in UK, and £40 for outside UK.
• Items must be unused, unaltered, and in their original packaging.
• All return shipping costs are the customer's responsibility.
• We are not responsible for lost or damaged packages.
• Customised/Coloured /ready to ship wigs hair is non-refundable and hair extensions are non-returnable due to health and safety reasons.

Refund:

• Refunds are processed within 7 business days after the returned item is received and inspected. Refund are only available if item has a manufacturing default beyond repair on received item.
• Buyer pays for return shipping.
• Used or tampered hair is not eligible for a refund.